Terms and Conditions

1. These terms and conditions apply to contracts for the letting of hotel rooms for accommodation, as well as to all other services and supplies provided by the hotel to the guest.

2. The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel, whereby Section 540(1) sentence 2 of the German Civil Code (BGB) is excluded, provided that the customer is not a consumer.

3. The customer’s terms and conditions shall only apply if this has been expressly agreed in writing in advance.

1. The contract is concluded upon the hotel’s acceptance of the customer’s booking request. The hotel is free to confirm the room booking in writing.

2. The contracting parties are the hotel and the customer. If a third party has made the booking on behalf of the customer, that third party shall be jointly and severally liable with the customer to the hotel for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.

3. All claims against the hotel shall generally become time-barred one year after the start of the regular limitation period under Section 199(1) of the German Civil Code (BGB), which is dependent on the hotel’s knowledge of the claim.
Claims for damages shall become time-barred after five years, irrespective of the hotel’s knowledge of the claim. The shortened limitation periods shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

1. The hotel is obliged to keep the rooms booked by the guest available and to provide the agreed services.

2. The customer is obliged to pay the hotel’s applicable or agreed rates for the provision of the rooms and any additional services used by them. This also applies to services arranged by the customer and expenses incurred by the hotel in dealing with third parties.

3. The agreed prices include the applicable statutory value added tax. If the period between the conclusion of the contract and its fulfilment exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price by a reasonable amount, but by no more than 5%.

4. The hotel may also amend the prices if the customer subsequently requests changes to the number of rooms booked, the hotel’s services or the length of the guests’ stay, and the hotel agrees to this.

5. Hotel invoices without a due date are payable in full within 10 days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest, currently at 8% or, in the case of legal transactions involving a consumer, at 5% above the base rate. The hotel reserves the right to prove higher damages.

6. The hotel is entitled, upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours, to demand a reasonable advance payment or security deposit. The amount of the advance payment and the payment dates may be agreed in writing in the contract.

7. The customer may only set off or reduce a claim against a claim by the hotel with an undisputed or legally enforceable claim.

1. The customer may only withdraw from the contract concluded with the hotel with the hotel’s written consent. If such consent is not given, the agreed price under the contract must be paid even if the customer does not make use of the contractual services. This shall not apply in the event of a breach by the hotel of its obligation to respect the rights, legal interests and interests of the customer, if the customer can no longer reasonably be expected to remain bound by the contract as a result, or if the customer is entitled to any other statutory or contractual right of withdrawal.

2. Provided that a deadline for withdrawal from the contract free of charge has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract up to that point without triggering any claims for payment or damages by the hotel. The customer’s right of withdrawal shall lapse if they do not exercise their right to withdraw in writing vis-à-vis the hotel by the agreed deadline, unless a case of withdrawal by the customer pursuant to paragraph 1, sentence 3, applies.

3. The hotel is free to demand the contractually agreed remuneration and to apply a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay at least 80% of the contractually agreed price for accommodation with or without breakfast. The customer is free to provide evidence that the aforementioned claim has not arisen or has not arisen in the amount claimed.

Where a right of withdrawal free of charge for the customer has been agreed in writing within a specified period, the hotel is, for its part, entitled to withdraw from the contract during this period if there are enquiries from other customers regarding the rooms booked under the contract and the customer does not waive their right of withdrawal upon being asked to do so by the hotel.

2. If an agreed advance payment or one required in accordance with Clause III No. 6 above is not made even after the expiry of a reasonable grace period set by the hotel, the hotel is also entitled to withdraw from the contract.

3. Furthermore, the hotel is entitled to withdraw from the contract for objective and justified reasons, for example if

force majeure or other circumstances beyond the hotel’s control render performance of the contract impossible;
rooms are booked on the basis of misleading or false statements regarding material facts, e.g. concerning the identity of the customer or the purpose of the stay;
the hotel has reasonable grounds to believe that the use of the hotel’s services may jeopardise the smooth running of the business, the safety or the hotel’s public reputation, without this being attributable to the hotel’s sphere of control or organisation;
there is a breach of Clause I No. 2 above.
4. In the event of justified withdrawal by the hotel, the customer shall have no claim for damages.

1. The customer has no right to demand specific rooms.

2. Booked rooms are available to the customer from 3.00 pm on the agreed day of arrival. The customer has no right to earlier provision.

3. The full cost of the stay must be paid on arrival, unless it has already been paid prior to arrival.

4. To qualify for the child discount, proof of the child’s age (health card, school ID, vaccination card or similar) must be provided at check-in.

5. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11.00 am at the latest. Thereafter, due to the late vacating of the room, the hotel may charge 50% of the full accommodation price (list price) for its use beyond the contractual period until 6.00 pm, and 100% from 6.00 pm onwards. This does not give rise to any contractual claims on the part of the customer. The customer is free to prove that the hotel has incurred no claim for usage fees, or a substantially lower claim.

1. The hotel shall be liable for its obligations under the contract with the diligence of a prudent businessman. Claims by the customer for damages are excluded. This does not apply to damages resulting from injury to life, limb or health where the hotel is responsible for the breach of duty; other damages arising from an intentional or grossly negligent breach of duty by the hotel; and damages arising from an intentional or negligent breach of the hotel’s typical contractual obligations. A breach of duty by the hotel is deemed equivalent to a breach by a legal representative or vicarious agent. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavour to remedy the situation upon becoming aware of them or upon immediate complaint by the customer. The customer is obliged to make a reasonable contribution to remedying the disruption and to minimise any potential damage.

2. The hotel is liable to the guest for items brought onto the premises in accordance with statutory provisions, i.e. up to one hundred times the room rate, subject to a maximum of €3,500, and for cash, securities and valuables up to €800. Cash, securities and valuables may be stored in the room safe up to a maximum value of €800 and in the hotel safe up to €20,000. The hotel recommends making use of this facility. No liability is accepted for unlocked valuables. Liability claims lapse unless the guest notifies the hotel immediately upon becoming aware of any loss, destruction or damage (Section 703 of the German Civil Code (BGB)). For any further liability on the part of the hotel, the second to fourth sentences of paragraph 1 above apply accordingly.

3. Where a parking space is made available to the guest in the hotel garage or on a hotel car park, even for a fee, this does not constitute a contract of safekeeping. The hotel shall not be liable for the loss of or damage to motor vehicles parked or manoeuvred on the hotel premises and their contents, except in cases of intent or gross negligence. The second to fourth sentences of paragraph 1 above shall apply mutatis mutandis.

4. Wake-up calls are carried out by the hotel with the utmost care. Messages, post and parcels for guests are handled with care. The hotel undertakes the delivery, safekeeping and – upon request – forwarding of such items for a fee. The second to fourth sentences of paragraph 1 above apply mutatis mutandis.

1. Any amendments or additions to the contract, the acceptance of the booking or these terms and conditions for hotel accommodation must be made in writing. Unilateral amendments or additions made by the customer are invalid.

2. The place of performance and payment is the hotel’s registered office

3. The exclusive place of jurisdiction – including for disputes concerning cheques and bills of exchange – in commercial transactions is the hotel’s registered office. If a contracting party fulfils the requirements of Section 38(2) of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction within Germany, the place of jurisdiction shall be the hotel’s registered office.

4. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws provisions is excluded.

5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.