FAQ: Frequently Asked Questions

You can find our contact form, as well as the hotels’ telephone numbers and email addresses, here.

On the day of arrival, your room will be available from 3 pm. If you arrive earlier, you can leave your luggage in the hotel’s luggage storage area until you can check into your room. At the AHORN Hotel Am Fichtelberg, your room will not be available until 4 pm in January and February.

On the day of departure, we ask that you check out by 11 am.

Online Check-In
Did you know that online check-in is available 24 hours before arrival? Save time at check-in and get to your room faster.

Do you have a voucher and wish to redeem it?
To enable us to process this, we would ask you to check in at our reception, as online check-in is not possible when using a voucher.

Early check-in from 11 am
Enjoy the hotel’s wide range of leisure activities on the day of arrival from 11 am and extend your stay with our early check-in service. Available on request, subject to availability and for a fee.

Sleep in until 4 pm
Sleep in until 4 pm. Would you like to sleep in a little longer? Take advantage of our late check-out service and extend your stay until 4 pm. Available on request, subject to availability and for a fee.

Our gift recommendation for a friend’s birthday, a colleague’s work anniversary and, above all, the perfect present for your loved ones at Christmas. Give the gift of a holiday and turn the most precious time of the year into a special experience with our gift vouchers: Find out more here

A generous breakfast buffet is included in all our rates. If you book half-board, a varied evening buffet awaits you, featuring a selection of main courses, salads, vegetarian dishes and desserts. You can include half-board when you book, or arrange to add it on arrival at the hotel. Alternatively, the hotel’s à la carte restaurant is available.

During the day, you also have the option of having lunch with us.

Breakfast: 7am to 10.30am
Dinner: 5.30pm to 8.30pm

For hygiene reasons, we have designated specific rooms in our hotel where guests may stay with their dogs. As the number of rooms available for guests with dogs is limited, it is essential to declare your dog at the time of booking, and your stay with your dog is only possible following confirmation from the hotel. Unfortunately, other animals are not permitted.

Please note that if you register your dog after your booking has been confirmed, the hotel may still have to refuse your booking if the designated dog-friendly rooms are already fully booked.

• We charge from €20 per dog per night
• A maximum of 1 dog per room is permitted
• Dogs are permitted only in the à la carte restaurant, not in the half-board restaurant
• We charge a special cleaning fee of €100 if a dog is present without prior notification or if a second dog is in the room

The reception is available 24 hours a day at all AHORN Hotels & Resorts.

In line with our sustainability policy, drivers of electric cars can look forward to charging points for electric vehicles at all AHORN Hotels & Resorts. Your car will charge up whilst you recharge your own batteries. Enjoy your holiday surrounded by nature or with our wide range of leisure activities. The service is provided by ENGIE Deutschland with its e-buddie charging points, one of Europe’s leading operators of charging solutions. Our charging points are powered by the hotel’s own combined heat and power plants. Charging cards from the following providers are accepted. We are constantly working to expand the range of providers: Find out more here

• One charging point with a charging capacity of 22 kW
• Our eMH3 Twin model has two connections
• Two cars can be charged simultaneously at 11 kW each
• Charging time depends on the car’s battery capacity, approx. 2–4 hours

Ja, Sie können Ihr Fahrrad gern mitbringen. Für die sichere Unterbringung steht Ihnen ein Fahrradraum zur Verfügung, den Sie bequem mit Ihrer Zimmerkarte öffnen können. Bitte informieren Sie unsere Rezeption bei Anreise darüber, dass Sie ein Fahrrad dabeihaben, damit Ihre Zimmerkarte entsprechend freigeschaltet wird.

• Great prices: No booking fees ▪ Exclusive offers
• Always the best price: You’ll find the best prices on our website!
• Early bird discount: Book early ▪ Save 12%
• Book now, pay on arrival: Book without a credit card and almost always pay on arrival
• No cancellation fees: Free cancellation for most rooms depending on the rate
• Loyalty programme for direct bookers: Stay 10 times and feel at home ▪ 11th night free ▪ » Find out more
• VIP status levels: Benefit from three different VIP status levels
• On the safe side: Take out travel cancellation insurance easily online

• Children aged 5 and under stay free of charge in a room with 2 adults outside of school holidays
• Children aged 4 to 5 stay in a room with 2 adults during school holidays with a 70% discount
• Children aged 6 to 12 stay with a 50% discount in a room with 2 adults
• To claim the child discount, proof of the child’s age (health card, school ID card or similar) is required at check-in.

Depending on the package you have booked, your booking may be cancelled free of charge. You can find the relevant cancellation terms and conditions online during the booking process or in your written quote. Cancellations can only be accepted in writing.